galabet Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

1. Information We Collect

When you register an account on galabet, we collect basic personal details including your name, date of birth, email address, and contact number so that we can verify your identity and manage your account securely. We also collect transaction data such as deposit amounts, withdrawal requests, and payment method details in order to process your financial activity on the platform accurately and in compliance with applicable regulations. During your sessions on the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve the overall experience for players in the Philippines. If you contact our support team, we retain records of those communications so that we can follow up effectively and maintain a consistent service history for your account. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account verification and regulatory compliance.

2. How We Use Your Information

Your personal data is used primarily to operate and maintain your galabet account, process deposits and withdrawals, verify your identity, and deliver the entertainment services you have signed up for. We use technical and behavioural data to detect and prevent fraud, protect the integrity of the platform, and ensure that all activity on your account is authorised by you. Where required by Philippine law or applicable regulatory frameworks, we may use your information to fulfil legal obligations such as identity verification, anti-money laundering checks, and responsible gaming assessments. We may also use your contact details to send you important account-related communications such as security alerts, transaction confirmations, and updates to our policies — these are not marketing messages and cannot be opted out of while your account remains active. We do not use your personal data to make automated decisions that would significantly affect your rights without human review, and we do not sell your information to third parties for their own marketing purposes.

3. Sharing and Disclosure

galabet does not sell, rent, or trade your personal information to third parties for commercial purposes under any circumstances. Wemay share limited personal data with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure partners — but only to the extent necessary for them to perform their specific function, and always under strict contractual obligations that prohibit them from using your data for any other purpose. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the safety and security of the platform and its players. In the event that galabet undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will never disclose your personal information to other players or to the general public, and all third-party partners we work with are required to maintain confidentiality standards consistent with applicable Philippine data protection regulations.

4. How We Keep Your Data Secure

galabet uses industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or alteration, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view sensitive account data. Your account is protected by password authentication, and we strongly encourage all players to use a unique, strong password and to avoid sharing their login credentials with anyone else. We conduct regular security reviews of our systems and processes to identify and address potential vulnerabilities before they can be exploited, and we work with qualified security professionals to maintain the integrity of our platform infrastructure. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authorities as required by law, and we will take immediate steps to contain and remediate the incident. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to take personal responsibility for your account security by keeping your login details private and reporting any suspicious activity to support@galabet.run without delay.

5. How Long We Retain Your Data

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to fulfil our legal and regulatory obligations, resolve any outstanding disputes, and maintain accurate records of platform activity. Transaction records and identity verification documents may be retained for a longer period where required by Philippine anti-money laundering regulations or other applicable legal frameworks, even after your account has been closed. Once the applicable retention period has expired and there is no longer a legal or operational basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you request the deletion of your account and associated data, we will process that request promptly and confirm the outcome, subject to any legal obligations that require us to retain certain records for a defined period. You can submit a data deletion request at any time by contacting support@galabet.run, and our team will guide you through the process and keep you informed of the timeline.

6. Your Rights as a Player in the Philippines

Under applicable Philippine data protection law, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request the deletion of your data where there is no longer a lawful basis for us to retain it. You also have the right to object to certain types of data processing, to request that we restrict how we use your information while a dispute is being resolved, and to receive a copy of your data in a portable format where technically feasible. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or the relevant supervisory authority in your jurisdiction. To exercise any of these rights, please contact us directly at support@galabet.run with a clear description of your request, and we will respond within the timeframe required by applicable law. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay, and we will never penalise you for exercising your legal rights in relation to your personal information.